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020 8361 1882

Delivery & Returns

Delivery

UK
Packages under 1.5kg are sent via Royal Mail 2nd class and usually delivered within 3 -7 working days.
Packages over 1.5kg are sent via myHermes and usually delivered within 5-7 working days.
Europe
Packages under 2.5kg are sent via standard parcel services and usually delivered within 5 -7 working days.
Packages over 2.5kg are sent via Parcelforce or UPS Europe and usually delivered within  2-4 working days.
International
Packages under 2.5kg are sent via standard parcel services and usually delivered within 8-13 working days.
Packages over 2.5kg are sent via DHL or TNT and usually delivered within 2-5 working days.
 
We aim to despatch all orders within 4 days of the payment  clearing, from Monday to Friday. We do not despatch orders over weekends and bank holidays.
 
If you order goods that are marked as 'pre-order', we will reserve the in-stock items for you, and ship the whole order in one consignment once the pre-ordered items are in stock. 
 
If you have a PO BOX address, please contact us before placing your order.
 
If you are buying anything containing linseed, lavender, or essential oils from us, please check the customs regulations where you live, as we are unable to ship these to some overseas destinations.

Returns

If you receive faulty goods you have the right to a full refund - If your purchase is faulty or broken on arrival, please inform us immediately (within 3 days). you can return it to us in its original unused condition within 14 days, and we will either replace it or issue a full refund. If there is no fault with your purchase but you decide you do not want it, we will refund you the purchase price but not including postage . If you are returning or exchanging goods you are liable for all postage costs . Yogaunited will not automatically refund postage costs, so if you are unhappy with your purchase for any reason, please contact us by email or phone to discuss your concern. We will be happy to help.
 
A note about yoga mats: For health and safety reasons - once the packaging has been removed, it is not possible to exchange or refund this product.
 
If you need to return an item you bought from us, please send it to the address below, along with a note clearly stating your order number and reason for return.
 
Yogaunited Ltd,
60 Pymmes Green Road,
London,
N11 1BY,
UK