Customer Help
Our Yoga United team is always here to help
Common purchase queries answered
Orders and Shipping
Deliveries to the UK mainland generally take about 3-5 working days, deliveries to mainland Europe usually take about 5-10 working days, deliveries to destinations outside Europe can take up to 15 working days. Please see our delivery information page for more detail.
Simply click on My Account on the top right of this page. Fill out Register and you’re ready to go! You will be sent a welcome email after successfully registering with us.
If you want to make a change, please call us as soon as you can to let us know. Once the order has been picked and packed it’s too late to make any changes. Please note – it is your responsibility to check your order confirmation and make sure everything is correct – including the delivery address. We cannot be responsible for lost orders if the address is not submitted correctly.
You will receive an email from us on the day we ship your order, giving you details of the service we have used, and the tracking number if applicable.
No. If you live outside the UK, then you don’t have to pay UK taxes. However, your order may be subject to local taxes and import charges paid before it is delivered to you, depending on the value of the order and the tax and duty regulations in the country we’re sending the order to.
Yes, we ship internationally. Shipping fees and delivery times may vary based on destination, so please check our shipping page for detailed information.
Please note sale stock is limited and cannot be back ordered. Sometimes products which are out of stock can pass through the checkout. In this case, all the out of stock items will be cancelled from your order and refunded via the same payment method used. We will endeavour to get in touch via email as soon as possible to advise if anything on your order has been cancelled due to availability. Unfortunately, we are unable to offer alternatives.
If you need to swap an item
Returns and Exchanges
We will refund any item within 15 days of purchase. All we ask is that the goods are returned in their original condition. This means all products must have hangtags still attached. Yoga mats, props and all other equipment must be in their original cellophane and/or branded wrapper. If any products have been removed from their wrapper, we are unable to accept a return. Some items are non-returnable; please see below for a full list of these items.
Any rejected returns cannot be reshipped and will be destroyed upon receipt.
Please contact us if you are unsure about our returns process.
You can find more information on our Orders & Returns page.
For international customers, you can get more information on Returns here.
Please contact our customer service and we’ll assist you in resolving the issue.
We do our best to pack each order thoroughly and carefully, but on occasion, parcels do arrive damaged. In these instances, please sign for the parcel as DAMAGED and take clear photos of the parcel before you open it to inspect the contents. If you then find that the contents have been damaged or are missing, please contact us within 5 working days so we can raise a claim with the couriers. We will require photographs in order to progress your claim. Although we may still be able to raise a claim after this time, it may be rejected by the courier company. If you sign for a damaged parcel without indicating that it is damaged, you are accepting delivery and we will not be liable for any goods that have been damaged or went missing during transit.
Please go to our customer support page to email
You can contact customer support via email, phone, or live chat on our website.
If the address provided is incorrect, outdated, or cannot be delivered due to restrictions such as a PO Box or Packstation address, the parcel will usually be returned to us by the carrier or the unintended recipient. Once an order has left our facility, we are unable to amend the delivery address.
Please ensure your address details are accurate and complete before placing your order. If your parcel is returned to us, we will issue a refund for the order, minus any applicable shipping costs, and send you an email confirmation. You will then need to place a new order through our website.
Yes, provided we haven’t packed it yet. If you want to make a change, please call us as soon as you can to let us know. Once the order has been picked and packed it’s too late to make any changes. Please note – it is your responsibility to check your order confirmation and make sure everything is correct – including the delivery address. We cannot be responsible for lost orders if the address is not submitted correctly.
Yes, if the product is available for pre-order. If unsure, please contact us.
Yes, you can cancel your pre-order before it ships. Please contact us for assistance.