Delivery Information
ABOUT DELIVERY
We aim to despatch all orders within 1 working day. Orders placed before 1pm will usually be despatched the same day.
We do not despatch orders on weekends and bank holidays, so if you select a faster delivery option for an order placed on Friday afternoons, weekends and bank holidays, it may not be despatched for delivery until the next working week day.
During checkout, you may be offered one or more options for delivery. All delivery times are quoted as estimates. We do everything we can to get your parcel to you within the expected time period, but just occasionally parcels may get held up in transit due to circumstances beyond our control.
It is your responsibility to check your order confirmation email and make sure the delivery address is correct. Although we'll do what we can to track missing orders down, we cannot be responsible for lost orders if the address is submitted incorrectly.
If your delivery doesn’t show up within the expected timescale, please drop us a line, and we’ll investigate what has happened. If we can’t track the parcel down, we may ask you to wait a few more days, just in case it turns up late, and ultimately we will re-ship or refund as you prefer. We reserve the right to issue a refund rather than re-ship, if we deem it necessary.
During busy times when courier services are stretched to the limit, such as Christmas, lockdowns, or during sale season, delivery times may be a little longer than usual.
If you order goods that are marked as 'pre-order', we will reserve the in-stock items for you, and ship the whole order in one consignment once the pre-ordered items are in stock.
If you have a PO BOX address, please contact us before placing your order.
Overseas Customers.
Please note that for deliveries to all overseas destinations you may be asked to pay customs charges, duty and taxes before delivery is made, depending on import regulations in the destination country.
If you are buying anything containing linseed, lavender, or essential oils from us, please check the customs regulations in the country where you live, as we are unable to ship these to some overseas destinations
STANDARD DELIVERY SERVICES
For fast delivery options, please take your shopping basket to the checkout where delivery options will be calculated depending on the size and weight of your order.
UK Economy Delivery
Packages under 2 kg are sent via Royal Mail and are usually delivered within 3 -7 working days.
Packages over 2 kg are sent via Tracked Courier Services and are usually delivered within 3 - 7 working days.
Europe
Packages under 2 kg are sent via Royal Mail airmail and are usually delivered within 5 - 10 working days.
Packages over 2 kg are sent via Tracked Courier services and are usually delivered within 5 - 10 working days.
International outside Europe
Packages under 2kg are sent via Royal Mail airmail and are usually delivered within 7 - 15 working days.
Packages over 2 kg are sent via Tracked Courier services and are usually delivered within 7 - 15 working days.
